Terms of use

Welcome to HEY Fitness.

We are Vietmoonlight Co., Ltd. with head office at 162 Duong 2, Phu Lo, Soc Son, Hanoi.

When you visit our website, you agree to these terms. The website reserves the right to change, modify, add or remove any part of these Terms of Use and sale of services at any time.

Changes are effective immediately upon posting on the website without prior notice. And when you continue to use the website, after changes to these Terms are posted, it means that you accept those changes.

Instructions for using the website

When accessing our website, customers must be at least 18 years old, or access under the supervision of a parent or legal guardian. Customers ensure that they have all civil acts to perform transactions of purchase and sale of services in accordance with current regulations of Vietnamese law.

We will provide an account to use so that customers can order a training package with the Coach, or order a package to use the HEY Fitness Training software within the Terms and Conditions of Use Being mention.

You need to register for an account with authentic information about yourself and must update if there are any changes. Each visitor is responsible for his or her own password, account and activity on the web. Furthermore, you must notify us when your account is accessed without authorization. We do not accept any responsibility, directly or indirectly, for damage or loss caused by your failure to comply with the regulations.

Use of any part of this website for commercial purposes or on behalf of any third party is strictly prohibited without our prior written permission. If we violate any of these, we will cancel the guest's account without notice.

During the registration process, you agree to receive promotional emails, promotional messages from the website. If you do not want to continue to receive emails or messages, you can opt out by clicking the link at the bottom of any promotional email or texting according to the instructions in the message.

Customer feedback

All website content and your comments are our property. If we detect any fake information, we will immediately lock your account or take other measures in accordance with Vietnamese law.

Accept orders and prices

We have the right to refuse or cancel your order for any reason related to technical error, system objectively at any time.

In addition, to ensure fairness for customers who are the end consumers of HEY Fitness, we will also reject orders that are not for personal use, or for personal purposes but through program for affiliates (HEY Fitness Partners).

We are committed to providing the most accurate pricing information to consumers. However, sometimes errors still occur, for example, in case the product price is not displayed correctly on the website or the price is wrong, we will contact you for instructions or order cancellation on a case-by-case basis. that's for you. We also reserve the right to refuse or cancel any order whether or not it has been confirmed or paid for.

Change or cancel a transaction

Under no circumstances will an order or service package placed be refunded. Customers need to come to practice according to the schedule scheduled with the coach, if the customer does not come, the training session will be canceled and no make up exercise will be allowed.

Resolve consequences due to incorrect information input at HEY Fitness

Customers are responsible for providing complete and accurate information when participating in transactions at HEY Fitness. In case the customer enters wrong information, HEY Fitness has the right to refuse to perform the transaction.

Customers need to provide the address of the gym that they want to choose for the training service package with the coach. This location must be a licensed gym and located within Soc Son district, Hanoi. In case the gym address chosen by the customer does not match the above standards, the training session will be conducted at the gym designated by HEY Fitness.

Trademarks and Copyrights

All intellectual property rights (registered or unregistered), informational content and all design, text, graphics, software, images, video, music, sound, compilation Software, source code and basic software are the property of Vietmoonlight company. The entire content of the website is protected by copyright laws of Vietnam and international conventions. Copyright is reserved.

Legal rights

The terms, conditions and content of this website are governed by the laws of Vietnam and the competent Court in Vietnam will resolve any disputes arising from the unauthorized use of this website.

Privacy Policy

Our website takes information security seriously and uses best practices to protect your information and payments. Your information during the payment process will be encrypted for safety. Once you complete the ordering process, you will exit safe mode.

You must not use any program, tool or other means to interfere with the system or change the data structure. The website also strictly prohibits the distribution, dissemination or promotion of any activities aimed at interfering, destroying or infiltrating the system's data. Violating individuals or organizations will be deprived of all rights and will be prosecuted before the law if necessary.

All transaction information will be kept confidential unless required by law enforcement.

Safe and convenient payment at HEY Fitness

Online payment via ATM card, credit, transfer.

Step 1: Buyers find out information about products and services posted.

Step 2: Buyer verify the order (phone, message, email).

Step 3: Seller confirms Buyer information.

Step 4: Buyer pays.

Step 5: Buyers receive the service according to the time selected when ordering for a training package with a coach, or get instant access to HEY Fitness Training software for an online service package.

For customers purchasing from HEY Fitness, it is necessary to comply with the company's payment policy.

Ensure transaction safety at HEY Fitness

We use services to protect information about content on HEY Fitness. To ensure successful transactions, minimize risks that may arise.

Law and jurisdiction in the Territory of Vietnam

All these Terms and Conditions and the Contract (and all obligations arising out of or in connection with it) shall be governed by and construed in accordance with the laws of Vietnam. If there is a dispute arising from these Terms of Use, the customer has the right to submit a complaint/complaint to a competent Court in Vietnam for settlement.

Personal information and privacy In addition to our own data storage system, we may use a number of 3rd party services to collect (anonymized) information when you use the service. Collecting this information helps us personalize your experience, improve our services and deliver advertising messages tailored to your shopping needs. 

The collected information you actively send to us when registering an account:

• Name, address, phone number, email, date of birth, gender, weight.
• Comment, evaluate your product (including text, image, and video information provided by you)
• Comment, evaluate your product (including text, image, and video information provided by you)
• To use features like image search, we also rely on your permission when you want to send us pictures.

The information collected automatically when you use our services, in addition to our own storage system, this information is also recorded by other data query services including Facebook, Google, and Firebase:

• Purchase history
• User action history

Online payment information is secured and recorded by the following parties when you pay online:

• PayPal, Paddle: International Payment Systems
• PayMe: Domestic payment gateway

Account related issues:
a. Locking an account/locking part of an account's features; cancel all or part of the revenue from the HEY Fitness Partners program on the customer's account in the following cases:
- Khi có quyết định hoặc yêu cầu bằng văn bản của cơ quan có thẩm quyền theo quy định của pháp luật.
- Khi đối tác vi phạm các chính sách của chương trình HEY Fitness Partner.
- Khi HEY Fitness phát hiện khách hàng có hành vi mua hàng không trung thực điển hình như:

• There are dishonest and deceptive acts.
• Create fraudulent orders or fraudulent reviews.
• Failing to show up for the scheduled training session, or changing the schedule by more than 30% of the total number of training sessions.
• Failure to accurately notify the coach of his or her medical condition.
• There are signs of fraud or abuse of discount codes and promotions.
• Vendors create their own accounts and order to take advantage of HEY Fitness programs.
• A user creates multiple accounts to enjoy multiple HEY Fitness promotions.
• Other cases detected by the HEY Fitness system.
• Affiliates place orders on behalf of others.
• When HEY Fitness receives a notification from one of the banks, other customers or partners about dishonesty or any dispute related to the account.
• Other cases prescribed by Law.

We will take appropriate action on a case-by-case basis, including locking your account without prior notice.
b. Temporarily locking or freezing an account will terminate when one of the following conditions is met:
- Có văn bản/thông báo từ cơ quan có thẩm quyền về việc tất cả các giao dịch được thực hiện trên tài khoản là hợp pháp hoặc các tranh chấp về Tài Khoản đã được giải quyết hoặc yêu cầu chấm dứt phong tỏa tài khoản.
- HEY Fitness, sau khi kiểm tra các giấy tờ/thông tin bạn cung cấp chứng minh việc mua hàng (hóa đơn, hình ảnh sản phẩm đã mua,...), sẽ toàn quyền quyết định chấm dứt hoặc tiếp tục việc tạm khóa/ phong tỏa tài khoản.
c. Close/lock your account permanently when:
- HEY Fitness did not receive any response within 30 days of sending the account restriction notice.
- Yêu cầu khôi phục tài khoản của quý khách không được chấp thuận bởi HEY Fitness.
- Khi tài khoản không hoạt động quá 2 năm.
- Các trường hợp khác do pháp luật quy định.